Privacy Policy
Smarta Pump Management Systems
1. Introduction
We are committed to protecting your personal information and your right to privacy. If you have any questions
or concerns about our policy, or our practices with regards to your personal information, please contact us
at info@smarta.co.za
2. Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when registering on the platform,
expressing an interest in obtaining information about us or our products and services, when participating in
activities on the platform, or otherwise contacting us.
Device Information
We collect information about the devices you use to access our platform, including IP address, browser type,
device model, operating system, and other similar information.
Location Usage
The location of your device is required by the Bluetooth scanning functionality of our mobile application. We
do not track your location in any other way other than stipulated below, nor do we save this location data anywhere. It is solely used:
- To determine the proximity of your device to our Bluetooth-enabled devices.
-
To determine the install location of your device in order to provide you with information with regards to water usage statistics and other relevant data in order to make informed decisions about your water usage.
Also worth noting, we only use this location when you are actively 1) using the mobile application and 2) connected via Bluetooth currently (this is how we determine the install location).
3. How We Use Your Information
We use the information we collect or receive:
- To facilitate account creation and the logon process.
- To send administrative information to you for business purposes, legal reasons, and contractual obligations.
- To fulfill and manage your orders, payments, and returns made through the platform.
- To manage user accounts and keep them in working order.
- To respond to user inquiries and offer support.
- To send you marketing and promotional communications.
- To prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- To comply with our legal obligations, resolve disputes, and enforce our policies.
- To improve our platform and services, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
- To monitor and analyze usage and trends to improve your experience with the platform.
4. Sharing Your Information
We only share and disclose your information in the following situations:
- Compliance with Laws: We may disclose your information where we are legally required to do so in order
to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal
process.
- Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to
investigate, prevent, or take action regarding potential violations of our policies, suspected fraud,
situations involving potential threats to the safety of any person, and illegal activities.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information.
While we have taken reasonable steps to secure the personal information you provide to us, please be aware
that despite our efforts, no security measures are perfect or impenetrable, and no method of data
transmission can be guaranteed against any interception or other type of misuse.
6. Your Privacy Rights
In some regions, such as the European Economic Area (EEA), you have rights that allow you greater access to
and control over your personal information. You may review, change, or terminate your account at any time.
7. Contact Us
If you have questions or comments about this policy, you may contact us at:
Email: info@smarta.co.za